Santoso, Dewi Agustini, Heni Indrayani, Karis Widyatmoko, Farrikh Alzami, and Iswahyudi Iswahyudi. “A Systematic Comparison of Cost-Sensitive Methods for Long-Tail Intent Classification in Indonesian Government Complaint Routing”. Statistics, Optimization & Information Computing (August 8, 2026). Accessed August 14, 2026. https://iapress.org/index.php/soic/article/view/4091.